At Kids Republic Online, customer satisfaction is our priority. We aim to provide high quality kids’ clothing, toys, and accessories. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
- The item received is damaged, defective, or incorrect.
- The product size is incorrect (size exchange only).
- The item is unused, unwashed, and in original condition.
- All original tags, packaging, and invoices are intact.
- The return request is made within 3 days of delivery.
Items returned after 3 days of delivery will not be accepted.
Non Returnable Items
- The following items are not eligible for return or exchange:
- Innerwear and hygiene-related products
- Sale or discounted items
- Items damaged due to misuse
- Used, washed, or altered products
- Toys with broken seals (if applicable)
3. Exchange Policy
We offer exchanges for:
- Size issues (subject to stock availability)
- Defective or incorrect items
If the requested size is unavailable, we may offer:
- Store credit OR Refund (based on management approval)
4. Return Process
To initiate a return:
- Contact us within 3 days of receiving your order.
- Share your order number and clear pictures of the item.
- Our team will review and confirm return approval.
- Once approved, you will be guided on the return method.
- Email: tariqmarwet007@gmail.com
- WhatsApp/Phone: 0333-5373391
